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Privacy Policy

Privacy Policy - The Basics 

1. Introduction
ShiftLab (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of all users, clients, and drivers in accordance with the Protection of Personal Information Act (POPIA), South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
2. Information We Collect
We may collect and process the following personal information:

  • Full Name

  • Contact Number

  • Email Address

  • South African ID Document

  • Proof of Residence

  • Learner’s Licence and related licensing information

  • Any additional information submitted through our onboarding forms

3. Purpose of Collecting Information
Your personal information is collected for the following purposes:

  • To process driver onboarding and registration

  • To provide training, licensing, and compliance services

  • To manage bookings with licensing authorities (e.g. DLTC)

  • To verify identity and ensure compliance with legal requirements

  • To communicate with you regarding your application and progress

  • To maintain internal records for compliance and auditing

4. Legal Basis for Processing
We process personal information in accordance with POPIA based on:

  • Your consent when submitting information

  • The necessity to perform services requested by you or your company

  • Compliance with legal and regulatory requirements

5. Sharing of Information
ShiftLab may share personal information with:

  • Government and regulatory authorities (e.g. DLTCs)

  • Training and testing centres

  • Internal administrative systems

We do not sell or distribute personal information to third parties for marketing purposes.
6. Data Storage & Security
We take reasonable technical and organisational measures to protect personal information from:

  • Loss

  • Unauthorised access

  • Misuse or disclosure

All uploaded documents are handled securely and used strictly for training, licensing, and compliance purposes.
7. Data Retention
Personal information will be retained only for as long as necessary to:

  • Complete the licensing process

  • Comply with legal and regulatory requirements

  • Maintain internal records

8. Your Rights (POPIA)
You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (where applicable)

  • Object to the processing of your personal data

Requests can be submitted using the contact details below.
9. Accuracy of Information
By submitting your details and documents, you confirm that:

  • All information provided is accurate and valid

  • The documents belong to the individual being registered

Providing false or misleading information may result in delays or termination of services.
10. Contact Information
For any privacy-related queries or requests, please contact:
ShiftLab
ride@theshiftlab.co.za​

+27 63 619 2711

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